FAQs

Quality

• Why should I trust a Genetrack health test result?
• Why do test results vary between different labs?
• Why should I trust a Genetrack DNA test result?
• Why can reference ranges vary?
• Should I be concerned if I receive an abnormal health test result?
• Should I share my health test results with my healthcare provider?

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Privacy & Security

• Will you share my health test results with my healthcare provider?
• Is my sample discarded after the testing is complete?
• Do I have to have a prescription to order a test?
• How confidential is my test?

Accounts

• How do I access my online account?
• How do I reset my password?

Orders, Shipping and Payment

• What methods of payment do you accept?
• I entered the wrong shipping address, what should I do?
• Can you ship a DNA test internationally?
• I lost my test kit, can you send another one to me?
• Can you ship a health test internationally?
• How do I ship my samples back to the laboratory?

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Contact Us

• How do I contact Genetrack?
• What are your hours of operation?
• When will my results be ready?
• Is Genetrack open on weekends or holidays?

Policies and Terms

• Terms and Conditions
• Privacy Policy